Global Support Manager, Oracle Corporation

When Oracle decided to establish the European operations of its Global Helpdesk in Dublin, Sean was called upon to design and implement the processeses needed to ensure a smooth launch.
In the following years, Sean refined the operational processeses and introduced new support tools and reporting systems. The efficiencies and cost savings achieved by this work allowed the subsequent launch of several external helpdesks without the need for additional support staff.

I would like to highlight Sean's skill in ensuring the highest level of service for our customers, while at the same time making sure that business goals and financial constraints are understood and met.

I would have no hesitation in recommending Sean's work to other companies. His professionalism, customer focus and attention to detail ensure that any job he undertakes will be done successfully.